Report An Issue With Your Order

Report damage or loss on your order

If your order is lost in transit or has experienced damage or you received a deceased animal please click the button below to report it and request a refund or replacement.

Ask a question

If you have a question about something you received from us or are experiencing an issue with an animal that is not related to loss or damage, please click the link below to contact our support team. 

Overnight Shipping

On all animal orders

Supplies and Food

Everything your new pet needs

Live Arrival Guarantee

We've got you covered

100% Secure Checkout

MasterCard / Visa / Discover