HERE ARE ANSWERS TO SOME COMMON SHIPPING QUESTIONS
How much does shipping cost?
Your shipping cost is determined by what you are purchasing. Here are some typical shipping costs you will see when making a purchase:
Non-venomous animals – $39 to any address in the Continental United States. This is a flat rate and you can order as many live, non-venomous animals as you want without getting charged any extra for shipping
Extra large, non-venomous animals (large iguanas, monitors, etc.) – $65 to any address in the Continental United States.
Live, venomous reptiles – $125 airline shipping. We use Delta Airlines to ship all venomous reptile order. You can order as many venomous reptiles as you want without incurring any extra shipping charge. We can accommodate mixed venomous and non-venomous orders. All venomous reptile shipments are shipped in accordance with federal venomous reptiles
Mammals – $150-$250 airline shipping. We use United Airlines to ship all mammal orders. Your exact shipping cost will be determined by the exact mammal(s) we are shipping to you.
When will my animal(s) ship?
You are able to pick which day you would like your animal(s) shipped on the checkout page. You are able to schedule your animal to ship up to 5 days ahead of time. No matter what date you pick, your shipment will still be sent Next Day Air.
How will my animal(s) ship?
All live, non-venomous reptiles ship Overnight on the shipping date that you select on the checkout page. All live animal shipments require a signature upon delivery. There will need to be an adult present to sign for the shipment when it arrives. It will not be left unattended.
How will my animal(s) be packaged?
At Underground Reptiles the safety of our animals during shipping is our top priority. All of our non-venomous animals (except for mammals of course) ship in insulated boxes to protect them from the elements during their trip to you. We always check the local temperatures of your animal’s destination and pack accordingly with heat packs or cold packs to ensure […]
What time will my animal(s) be delivered?
Since we ship Overnight with morning delivery, most of our packages arrive before 12pm, some of them before 10:30am, but remember, your delivery time will ultimately depend on your local delivery route.
What is the guarantee on my animal?
We guarantee live, visibly healthy arrival on all of the animals we ship. If there is any issue with any of the animals you receive please contact us immediately at 954-428-8005 or email us at email@example.com.
Will my local temperatures affect my shipment?
If your local temperature is between 36 and 89 degrees then we can guarantee live arrival for your animals straight to your requested shipping address. If your temperature is 26-35 or 90-99 degrees then we can guarantee live arrival if you elect to pick it up at a local shipping facility. If the temperatures are higher than 99 degrees or […]
When will I get a tracking number?
You will receive a tracking number for your shipment on the evening of your ship date. This tracking number will be sent via email between 5PM and 9PM Eastern Standard Time on your shipping date. You will be able to track your shipment by clicking on the link in this email. Also, if you have created an account on our […]
How do venomous reptiles ship?
All venomous reptiles are shipped with Delta airlines to your closest airport. The are double containerized and shipped in a sealed hot box container.
How do mammals ship?
All mammals are shipped with United Airlines using their PetSafe program to your closest airport. This is the safest way to ship mammals.
How do orders containing frozen items ship?
Orders which contain frozen items are shipped Monday thru Thursday via the shipping method selected at checkout. We ship all of our frozen orders with plenty of dry ice to ensure the contents are still frozen upon delivery. All frozen items ship separately than live animals and supplies.
How do crickets ship?
All crickets orders are shipped separately than animals, frozen feeders and supplies. Crickets are shipped Monday thru Thursday. We offer overnight and 2-day shipping options for all cricket shipments. You must place your order before 12pm for your order to ship on the same day. If your order is placed after 12PM it will ship on the next shipping day. […]
How do hornworms ship?
Hornworms ship via USPS Priority Mail. They are usually delivered in 2-3 days from the date of shipping. All hornworm orders are shipped separately than other animals, feeders and supplies. Hornworms are shipped Monday thru Wednesday. You must place your order before 12pm for your order to ship on the same day. If your order is placed after 12PM it will […]